This policy applies to all subscription plans and credit top-up purchases on Ajana Hub (ajana.co.za), operated by Ajana Hub (Pty) Ltd.
You may cancel your Ajana Hub subscription at any time from within your account settings. There are no cancellation fees or lock-in periods.
When you cancel, your account and all its features remain fully active until the end of your current billing month. You will not be charged again after cancellation.
We do not offer pro-rata refunds for cancellations made mid-month. The remaining days in your billing period are yours to use.
All subscription fees are non-refundable. This applies to:
Payments are processed securely by PayFast. Ajana Hub does not store your card or banking details. Because we have no access to your payment information, we are unable to process refunds directly — all billing is handled exclusively through PayFast's payment infrastructure.
All AI credits — whether from a monthly plan or a top-up pack — accumulate and never expire. Unused monthly credits roll over to the next billing cycle indefinitely.
Top-up credit packs are non-refundable. Credits from both plans and top-ups remain in your account until used.
In the event of a billing error on our part (such as a duplicate charge), please contact us within 7 days at support@ajana.co.za and we will investigate and resolve the issue promptly.
Following cancellation, your account is deactivated and your data is securely retained. To request permanent deletion of your account data, contact us at support@ajana.co.za.
To cancel your subscription, sign in to your Ajana Hub account and navigate to Settings → Billing → Cancel Subscription. If you experience difficulty, contact us at support@ajana.co.za and we will process the cancellation for you.
For billing queries or to dispute a charge, please email support@ajana.co.za. We aim to respond within one business day.