These Terms of Service ("Terms") govern your access to and use of Ajana Hub, a software-as-a-service platform for training management, provided by Ajana Hub (Pty) Ltd ("Ajana", "we", "us"). By registering for or using the service, you agree to these Terms.
Ajana Hub provides tools for training providers to manage learner records, assessments, schedules, reports, and AI-assisted content. Features available to you depend on your subscription plan.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access. Accounts may not be shared between individuals.
Ajana Hub is offered on a monthly subscription basis. By subscribing, you authorise recurring monthly charges via PayFast. Subscription fees are:
Pricing may change with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.
AI credits are consumed when using AI-powered features such as automated marking, content generation, and report assistance. Monthly plan credits are granted at the start of each billing cycle and accumulate — unused credits roll over indefinitely. Top-up credit packs are non-refundable and never expire.
You agree not to use Ajana Hub to:
The Ajana Hub platform, including all software, design, and branding, remains the intellectual property of Ajana Hub (Pty) Ltd. Your data — including learner records, assessments, and reports you create — remains yours. We do not claim ownership over your content.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). You act as the Responsible Party for your learners' data; Ajana Hub acts as the Operator. Our full Privacy Policy details how data is collected, stored, and protected.
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses resulting from downtime or service interruptions.
To the fullest extent permitted by South African law, Ajana Hub (Pty) Ltd's total liability for any claim arising out of these Terms is limited to the amount you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
You may cancel your subscription at any time. Access continues until the end of your current billing month. We reserve the right to suspend or terminate accounts that violate these Terms, without refund.
On termination, your account is deactivated and your data is securely retained. To request permanent deletion of your data, contact us at support@ajana.co.za.
We may update these Terms from time to time. We will notify you via email or an in-app notice at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.
For any questions regarding these Terms, please contact us at support@ajana.co.za.